Telecom Software Development at operator scale.
Telecom platforms move on legacy stacks. The opportunity is layering modern AI, customer service automation, and network analytics on top — without rebuilding the BSS / OSS underneath. Live engagements at Mobily KSA, Bahrain Telecom — and the pattern transfers across operators and MVNOs.
BSS / OSS replacement is a 10-year project. Modernization isn't.
Few telcos can afford a full BSS / OSS replacement. The smarter play: keep the systems of record, layer modern customer service AI, network analytics, and self-service platforms on top. That's where we ship.
Tier-1 + tier-2 automation
Persona-driven service agents for billing, plan, technical support. Bilingual. 24/7. Triage-aware.
Real-time + predictive
Network performance monitoring, anomaly detection, capacity forecasting, fault prediction.
Predict + intervene
ML-driven churn prediction. Automated retention offers. Persona-aligned. A/B-tested.
App, web, WhatsApp, USSD
Multi-channel customer self-service. Web, native app, WhatsApp, USSD for low-tier devices. Bilingual.
Six telco layers. Modernize, don't replace.
Service + agent copilot
Customer-facing agentic service + internal agent-assist copilots for human reps. Reduces AHT by 30-50%.
Modern overlay
Modern billing UX, dispute management, account self-service — on top of legacy charging systems.
NOC modernization
Real-time network analytics, anomaly detection, fault localization, capacity forecasting.
Retain customers
ML models on usage + service + billing data. Automated retention workflows. Persona-aligned offers.
Self-service + WhatsApp
Mobile-first self-service. WhatsApp commerce for plan changes, top-ups, support. USSD for low-tier devices.
Full-stack MVNO
Complete MVNO platform — provisioning, billing, customer ops, network integration. Faster time-to-market.
Proof. Not pitch decks.
Mobily KSA engagement.
Telecom-scale engagement with one of KSA's leading operators. Customer service modernization, network analytics, digital channel optimization. Pattern transferable to GCC telcos and global operators with similar legacy stacks.
TELECOM · BAHRAINBahrain Telecom
Telecom-scale engagement. Network analytics, customer service modernization, digital channels.
SERVICE AGENTTelco tier-1 + tier-2
Persona-driven service agents for billing, plan, technical support. AR/EN bilingual. Khaleeji dialect handling.
Questions buyers actually ask.
Can you integrate with our legacy BSS / OSS?
Yes — we typically integrate via APIs, message buses, or batch interfaces depending on what's available. We've worked with Amdocs, Ericsson BSS, Huawei, and various proprietary stacks.
How do you handle telecom-scale traffic?
Architectures designed for operator scale. Event-driven backbones (Kafka), horizontally-scalable services (Kubernetes), separation of read / write workloads, CQRS where appropriate. Real-time monitoring with SLO discipline.
Will the service agent work in our local language?
Native bilingual for AR / EN with Khaleeji dialect handling. Also Urdu for South Asia operators. RTL UI. Voice handling (in development) for IVR-class deployments.
Do you handle full MVNO platforms?
Yes — full-stack MVNO platforms including BSS, customer ops, provisioning, network integration. Faster time-to-market vs building from scratch. We've done the pattern in GCC.
Scope a telecom modernization.
30-min call with our team. Bring your stack, your customer ops shape, your network challenges. We'll come back with a modernization roadmap.