Smart Service Desk ITSM, built for the GCC.
Smart Service Desk is an ITIL-aligned IT service management platform — incident, problem, change, request, asset, and knowledge. Bilingual (Arabic/English). Cloud or on-prem. Distributed and supported by AppsGenii through our partnership with Aramis Solutions, our GCC implementation partner.
Local platform. Local accountability.
GCC enterprises don't need a 50,000-feature global ITSM tool. They need ITIL-aligned core, regional support, bilingual interface, and integration with their existing stack. That's what Smart Service Desk delivers.
Core processes
Incident, problem, change, request fulfillment, configuration management, knowledge — aligned with ITIL 4 practices.
Arabic + English
Full AR / EN UI. RTL engineering. Critical for GCC government and enterprise where Arabic-first service is required.
Cloud or on-prem
Cloud-hosted in GCC regions for data residency. On-prem for sensitive environments. Same codebase.
Active Directory · Email · Custom
SSO, AD/LDAP integration, email-to-ticket, REST APIs, integration with monitoring tools, CMDB sync.
ITSM done end-to-end. Practical, not theoretical.
Ticket lifecycle
Multi-channel intake (web, email, app, phone). SLA management. Escalation rules. Automated routing.
Root cause + KEDB
Problem investigation, known-error database, RCA workflows, post-incident reviews.
CAB + risk
Change advisory board workflows, risk scoring, calendar conflicts, rollback procedures.
Lifecycle + relationships
Asset register, lifecycle tracking, configuration items, relationship mapping, software license management.
Searchable + governed
Bilingual knowledge articles, version control, approval workflows, embedded media.
User-facing
End-user portal for ticket submission, status tracking, knowledge search, service catalog requests.
Proof. Not pitch decks.
Smart Service Desk across GCC enterprise IT.
Smart Service Desk live across multiple GCC enterprise IT operations — government, financial services, manufacturing. ITIL-aligned. Bilingual. SLA-managed. Deployed and supported through the AppsGenii × Aramis partnership.
GCC REGIONAL PARTNERAramis Solutions
Smart Service Desk is operated and supported by Aramis Solutions, our GCC regional partner. Local implementation team, in-region support, AR/EN delivery.
PLATFORMInTalk · Contact Center
Companion platform from our Aramis partnership — AI-powered omnichannel contact center, voice + chat + WhatsApp.
Questions buyers actually ask.
Is Smart Service Desk an AppsGenii product?
Smart Service Desk is distributed and supported by AppsGenii in partnership with Aramis Solutions, our GCC regional implementation partner. Aramis provides L1/L2 in-region support; AppsGenii owns the customer relationship and engineering integrations.
Cloud or on-prem?
Both. Cloud-hosted in GCC regions for data residency, or on-premise for sensitive environments. Same codebase across deployments.
Is it ITIL-aligned?
Yes — aligned with ITIL 4 practices for incident, problem, change, request, knowledge, asset, and service-catalog management.
Can it integrate with our monitoring / Microsoft / Active Directory?
Yes — SSO via SAML/OAuth, AD/LDAP, integration with monitoring tools (PRTG, SolarWinds, Datadog), email-to-ticket, REST APIs for custom integrations.
See Smart Service Desk in action.
30-min demo with our team and an Aramis implementer. Bring your ITSM shape and your scale.