Microsoft Dynamics 365 With Copilot wired in properly.
AppsGenii's Microsoft Dynamics 365 practice — implementation, customization, Power Platform extension, and Copilot integration done right. Across Sales, Service, Marketing, Field Service, and Finance & Operations. Live engagements in US and GCC.
Dynamics + Copilot. Done properly.
Most Dynamics deployments treat Copilot as a checkbox. Ours wires it into actual workflows — quote-to-cash, case deflection, field-service dispatch. Real productivity, not demoware.
All modules
Sales, Customer Service, Field Service, Marketing, Customer Insights, Finance, Supply Chain Management.
Workflow-embedded
Copilot Studio agents inside Dynamics flows. Lead summarization, case triage, opportunity scoring. Not optional add-on, designed in.
Apps + Automate + BI
Power Apps for custom UIs, Power Automate for workflow automation, Power BI for analytics. Dataverse as the foundation.
SAP · Salesforce · custom
Bi-directional with SAP, Salesforce, custom systems. Real-time via Service Bus / Event Grid. Master data harmonization.
Modules we ship. End-to-end.
Pipeline + forecasting
D365 Sales implementation, pipeline configuration, lead scoring, forecasting, Sales Copilot.
Case + omnichannel
Case management, omnichannel routing, knowledge management, Service Copilot, agent-assist.
Schedule + dispatch
Field Service scheduling, route optimization, mobile field-tech app, parts management.
Enterprise ERP
D365 F&O for enterprise — finance, supply chain, manufacturing, project ops, regulatory compliance.
Journeys + data
Customer Insights — Data (CDP) and Journeys (marketing automation). AI-driven personalization.
Apps + automate + BI
Custom Power Apps, Power Automate flows, Power BI dashboards. AI Builder for embedded AI.
Proof. Not pitch decks.
D365 + Copilot for enterprise customer ops.
End-to-end Dynamics 365 Customer Service implementation with Copilot Studio AI overlay. Agent-assist for human reps, autonomous tier-1 routing, knowledge integration. 30-40% AHT reduction.
DELIVERY PARTNERAramis Solutions · GCC partner
GCC Dynamics delivery in partnership with Aramis Solutions. Local language, regional implementation team.
CIO BRIEFBlog · SAP + Dynamics modernization
The integration patterns that turn Dynamics into an AI-ready foundation — without ripping it out.
Questions buyers actually ask.
Are you a Microsoft Solutions Partner?
AppsGenii's D365 practice operates with certified Microsoft Dynamics consultants. We are pursuing formal Microsoft Solutions Partner designation; specific certifications available under NDA.
Can you deploy Copilot Studio?
Yes. Copilot Studio agents are part of every Dynamics engagement now. We build conversational agents, custom topics, and integrations to internal data sources.
How long is a typical Dynamics implementation?
Single-module (e.g., Sales or Service only): 8-16 weeks. Multi-module enterprise: 6-12 months. F&O full deployment: 9-18 months.
Do you handle migration from Salesforce / legacy CRM?
Yes — Salesforce-to-Dynamics, Siebel-to-Dynamics, legacy CRM migrations. Data mapping, automation rewrites, change management.
Scope a Dynamics engagement.
30-min architecture review with our Dynamics practice lead. Bring your CRM/ERP shape. We'll map the implementation roadmap.